MARWAN's CV
MARWAN IBRAHIM AL LAMI
Executive Director - Operations & Human Resources
Profile summary
Strategic Executive Director with 22 years shaping operations and human resources outcomes across 6 organizations in international markets including GCC experience. Known for expertise in operations management, HR strategy, project delivery, and cross-cultural team leadership. Committed to aligning organizational performance with rigorous regulatory compliance and stakeholder engagement.
Career highlights
Operations and HR Direction: Directs operations and HR strategy for the organization, overseeing recruitment, workforce planning, policy development, and regulatory compliance across UAE labor law.
Project Lifecycle Management: Managed full project lifecycles for operational and HR initiatives, ensuring on-time and on-budget execution while coordinating schedules, budgets, and resource allocation.
Stakeholder and Public Relations: Led public relations and stakeholder engagement with clients, government entities, and partner agencies to strengthen market position and handle liaison matters.
Security Operations Management: Guided security operations and personnel programs by steering daily staffing, scheduling, training, and performance evaluations while administering department budgets.
Key skills
Professional experience
Reports directly to executive leadership while directing operations and human resources strategy, overseeing recruitment, workforce planning, policy development, and regulatory compliance across UAE labor law. Guides multi-departmental teams in operational execution.
- Designed and tracked organizational KPIs across departments, using data reviews to support service delivery, staff productivity, and client retention.
- Managed public relations and stakeholder engagement with clients, government entities, and partner agencies to strengthen market position.
- Executed full project lifecycles for operational and human resources initiatives, ensuring on-time and on-budget completion.
- Supervised administration, facilities, and vendor management, establishing process standardization across multiple departments.
- Mentored department heads and support staff by building a structured performance framework and succession pipeline.
Shaped corporate strategy and executive decision-making alongside C-suite leadership across multiple concurrent projects, managing cross-functional communication between operations, human resources, finance, and external contractors while handling administrative and government liaison matters.
- Coordinated project schedules, budgets, and resource allocation, tracking progress against key performance indicators and reporting status to senior stakeholders.
- Streamlined executive office administration and reporting processes.
Directed daily security workflows, staff scheduling, and training programs while managing department budgets and payroll coordination. Maintained communication as the primary liaison with clients and stakeholders to resolve operational escalations.
- Built and tracked operational KPIs for incident response, staffing coverage, and client satisfaction.
- Developed and enforced operational policies and procedures, ensuring compliance with client, legal, and safety requirements.
Reported directly to senior executives, managing scheduling, travel, correspondence, and confidential records for a commercial real estate firm.
- Coordinated vendor schedules, tracked budgets, and generated operational reports for property projects.
- Facilitated communications between executive leadership, tenants, and external stakeholders.
- Prepared reports, correspondence, and documentation to support project and client management.
- Managed scheduling and logistical coordination for consulting teams.
- Directed internal communication channels and managed official correspondence archives to maintain systematic record-keeping practices.
- Coordinated operational requirements between internal departments and external stakeholders.
Education
Human Resources Management
Management
Languages
Arabic · Native
English · Professional